Terms & Conditions - general
Please read the T&C’s carefully before purchasing: by purchasing with Feather & Hay you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
Feather & Hay own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Feather & Hay website, we make no warranties, whether express or implied in relation to its accuracy.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Feather & Hay you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
Disclaimer and Liability (baby wraps)
By proceeding with your purchase of a baby wrap you verify that you will read the BICA Visable & Kissable babywearing safety leaflet available on the website and sent to you with your product before using the product. You agree to use the wrap in a safe manner, and that the care of your baby is solely your responsibility. You acknowledge that any failure to follow the safety information may cause risks to safety for which Feather & Hay will not be liable. Feather & Hay does not accept any liability for any injury, death or any other loss arising from or in connection with the incorrect, unsafe or other use of the product or any use for which the product was not intended. Caregivers are ultimately responsible for the safety of their child while they are using Feather & Hay products. The safety information provided shall be treated only as a guide, and does not guarantee the safety of yourself or your child.
If multiple wraps/custom/semi-custom slots are being offered in one drawing, you may enter once – so, choose your favourite!
Submissions are collected via a Google form, and data collected is used only to determine the winner of the drawing. Your email address and other data submitted is not used for any other purpose.
Winners are chosen by a random string of numbers from Random.org.
Shipping information is required at the drawing entry stage, and winners of the draw will be contacted by the email address they provided. When they are contacted, they will be issued a Paypal Invoice due upon receipt.
Please NOTE: Do not enter a draw if you aren’t sure you can pay the full price when the drawing closes. Drawing winners who “decline,” or are unable to pay will be made ineligible for future drawings. This is to keep the process fair for people who are actually hoping to buy a wrap. Likewise, people who have won wraps through drawings in the last 6 months are ineligible.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
PayPal is our only payment method – you can pay with your PayPal account, or by card through that system. To pay by card, you don’t need to have an account with PayPal to purchase. Feather & Hay also accepts Direct Checkout if purchasing via Etsy.
Any contract for purchases made through the website will be with Feather & Hay. Feather & Hay must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Feather & Hay will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Feather & Hay acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Please allow up to 5 working days for your order to be dispatched. If there are any delays with your dispatch date, Feather & Hay will inform you as soon as possible.
Postage is charged at cost; postal charge depends on the method you choose at checkout.
Should your order not arrive, please contact Feather & Hay, a full refund or a replacement will be offered once 15 days has passed.
Please note that it is normal for woven wraps to occasionally have some imperfections in the weaving. These weaving flaws can come in the form of knotted, skipped and broken thread or slubs common to some fibres. These small flaws do not affect the structural integrity of your wraps. Feather & Hay does a strict quality control when finishing each wrap to be sure that zero or minimum flaws will be in the final piece.
If a wrap you purchased directly from Feather & Hay has an inconsistency, please contact us so we can assess your wrap within 2-5 days of receipt of your order (wrap should be as new, washing is not accepted). Photos may be requested.
If, before use, there are broken threads and or other critical errors in the piece that we miss here, our policy is to take back the piece at our expense and repair it.
In the case of cosmetic imperfections such as frayed knots or ends, and/or damage caused through use, we are happy to repair the piece (still for free, within reason), but the customer must assume both shipping and return shipping.
Any intentionally altered wrap (re-size, sling conversion, cut, etc) is no longer a Feather & Hay product, and cannot be listed as such in the future. No support is available for altered products.
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.
If you have changed your mind the item must be unused and suitable for re-sale.
If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.
To: Feather & Hay, [Balblane Cottage, Hodgeton Farm. Arbroath. Angus. DD11 4UT]
I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
Ordered on [*]/ received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
*Delete as appropriate
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Feather & Hay.
Feather & Hay
Address: Balblane Cottage, Hodgeton Farm. Arbroath. Angus. DD11 4UT
Telephone Number: 07837800088